Terms & Conditions
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REFUND POLICY
- If you are not satisfied with the quality of any of our products, please contact us by email within 28 days of receiving the product to resolve the issue, or for a full refund. Import duties are non-refundable.
- If the product is damaged or defective we offer a full warranty period of 18 months.
CURRENCIES
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All products are priced in British £ Pound Sterling (GBP).
BILLING INFORMATION
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- Payment must be received and cleared from the customer before we dispatch or release any goods.
- CBD Store UK reserves the right to change acceptable payment methods.
- CBD Store UK reserves the right to refuse or cancel any order or service at our discretion.
- The customer agrees to ensure that all account information is up to date and relevant. CBD Store UK is not responsible for any loss, delays or additional costs caused by inaccurate information provided by the customer.
- In the event that the Customer’s order or service is cancelled, limited or halted, CBD Store UK will endeavour, within reasonable limits, to contact the Customer to help resolve the situation.
CONDITION OF USE
- Products sold by CBD Store UK may cause Sedation or Stimulation. We advise not drive or operate dangerous machinery if you feel tired after taking these products.
- Products sold by CBD Store UK may conflict with your prescription medication. CBD Store UK does not recommend combining our CBD products with any prescription medication until you are sure there will be no conflict. Check this before consuming to avoid any further issues.
- The suggested usage refers to adults over 18+ only.
SECURITY
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CBD Store UK uses SSL (Secure Sockets Layer) on all our website pages – This helps protect your personal details, including your physical address and email address.
DELIVERY POLICY
UK orders FREE SHIPPING are sent via a 2nd Class 48 Service . Approximate delivery time is 2-5 days.
UK orders can be Upgraded for £4.50 to the 1st Class 24 Service Approximate delivery time is 1-2 days.
International orders are sent Tracked Airmail. Approximate delivery time is is 7-21 days.
CBD Store UK does not take responsibility for any Customs fees, or delays or any other Customs or cross-border importation problems.
**CBD Store UK does not take responsibility for delivery times**. We ship all items promptly, but couriers determine delivery time scales, for which we are not responsible.
PRODUCTS & SERVICES
- CBD Store UK reserves the right to modify or discontinue any product at any given time without any liability to the customer, or any third party.
- CBD Store UK cannot be held accountable for any variation in the colour, smell or flavour of our products. CBD Store UK provides natural products, and therefore they are subject to natural variations.
- We reserve the right, but are not obligated, to restrict sales to any individual, third party, jurisdictional region, or geographic region at our discretion.
PRICING
- All prices found on the CBD Store UK website include taxes at UK set rates.
- Any costs included will be clearly stated.
- All prices and information present on the CBD Store UK website, and any literature derived from it, has been compiled with great care. However, CBD Store UK does not guarantee all information is accurate or current.
- No information supplied by CBD Store UK should ever be taken as advice or medical knowledge; it is for general purpose use only. Any decision made based solely on the information on www.CBDStoreUK.co.uk is done at your own risk. Further, our products are not sold to cure or assist any medical condition, even though your external research may suggest they do.
- CBD Store UK reserves the right to modify prices without a period of notice.
PRIVACY POLICY
This privacy policy has been compiled to better serve those who are concerned with how their ‘Personally identifiable information’ (PII) is being used online. PII, as used in US privacy law and information security, is information that can be used on its own or with other information to identify, contact, or locate a single person, or to identify an individual in context. Please read our privacy policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information in accordance with our website.
What personal information do we collect from the people that visit our blog, website or app?
When ordering or registering on our site, as appropriate, you may be asked to enter your name, email address, mailing address, phone number, credit card information or other details to help you with your experience.
When do we collect information?
We collect information from you when you register on our site, place an order, subscribe to a newsletter, fill out a form or enter information on our site.
How do we use your information?
We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, surf the website, or use certain other site features in the following ways:
- To personalise user’s experience and to allow us to deliver the type of content and product offerings in which you are most interested.
- To improve our website in order to better serve you.
- To allow us to better service you in responding to your customer service requests.
- To quickly process your transactions.
- To send periodic emails regarding your order or other products and services.
- Demographics and Interests Reporting
- On our Privacy Policy Page
- By emailing us
- By logging in to their account
- Within 7 business days
- Within 7 business days
- Send information, respond to inquiries, and/or other requests or questions.
- Process orders and to send information and updates pertaining to orders
- We may also send you additional information related to your product and/or service.
- Market to our mailing list or continue to send emails to our clients after the original transaction has occurred
- NOT use false, or misleading subjects or email addresses
- Identify the message as an advertisement in some reasonable way
- Include the physical address of our business or site headquarters
- Monitor third party email marketing services for compliance, if one is used.
- Honour opt-out/unsubscribe requests quickly
- Allow users to unsubscribe by using the link at the bottom of each email
- Follow the instructions at the bottom of each email.
LEGAL CONSIDERATIONS
CBD Store UK strictly abides by UK and EU law. Council Regulation (EC) 1672/2000 states that cannabis sativa plants containing less than <0.2% tetrahydrocannabinol can legally be approved for cultivation as industrial hemp.
COMPANY INFORMATION
My Trading Ltd t/a CBD Store UK
Company number: 10209277
CBD Store UK c/o Juice&CoilCo
661 Ecclesall Road
Hunters Bar, Sheffield, United Kingdom
S11 8PT